Privacy and Security
Please make sure you have read our Terms and Conditions. Capitalized terms used herein shall have the meanings ascribed thereto in the Terms and Conditions unless otherwise noted.
Our Privacy Commitment To You
SportChek.ca understands and respects your concern for privacy and the security of your personal information. At SportChek.ca, we are committed to providing you with a secure and confidential experience. SportChek.ca will not sell, lease or rent your personal information to a third party for any purpose. We collect only the information we need for the purposes we have identified to you.
About SportChek.ca
SportChek.ca is wholly owned and operated by The Forzani Group Ltd., which also owns more than 110 Sport Chek stores across Canada.
Situations When SportChek.ca Will Collect Personal Information
The personal information collected by SportChek.ca through the Web site is information submitted voluntarily by Users. SportChek.ca collects your name, city and e-mail address when you request receipt of our e-mail newsletters and promotional offers.
If you become a SportChek.ca member, we ask some questions in addition to your contact information (including name, address, and e-mail). These questions help us better understand and serve our customers. SportChek.ca will use the information to provide you with relevant product and content information, including but not limited to:
- Activities of interest
- Brands of interest
- Sports teams of interest
From time to time, our Web site will request information from users via surveys or promotions (for example, contests and sweepstakes). Your participation in our surveys or promotions is completely voluntary. Contact information will be used to conduct prize drawings, and notify winners. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Web site.
How SportChek.ca Uses Personal Information
SportChek.ca will use the information collected to:
- Allow you to become a SportChek.ca member and participate in special promotions and contests.
- Improve content and product information by observing the overall customer usage of the features and pages on the site.
- Showcase the brands and products that Sport Chek customers want to take a closer look at, by analyzing customer usage of the product pages and categories.
Access To Personal Information Collected By SportChek.ca
SportChek.ca strictly controls access to your personal information to our employees who need this information in order to serve you or to employees who analyze our performance in order to measure and improve SportChek.ca. Employees are kept up-to-date with regard to the privacy and security practices of SportChek.ca.
We may use leading service providers to assist us with customer service or other key functions. We will only share information necessary for these service providers to perform their role in serving you and SportChek.ca. These third parties will be required to sign a confidentiality agreement that binds them to keep all customer information confidential.
If you gain access to SportChek.ca through another web site or portal, any information you shared with that web site or portal prior to visiting SportChek.ca is not controlled by SportChek.ca.
We will track and review statistics on the traffic directed to SportChek.ca by other web sites or portals. Your personal information will not be shared with these third party organizations unless you specifically give us permission to do so.
From time to time, a third party may sponsor a contest, offer a service or promotion to SportChek.ca visitors. We will let you know if your personal information may be shared with that third party and you can choose whether or not you wish to participate prior to our sharing of any such personal information.
We may share general statistics about the performance of SportChek.ca with other reputable organizations. Your personal information cannot be identified from these statistics.
Fraud Prevention
We do reserve the right to cooperate with law enforcement and other officials in the investigation requiring personal or account information. We may also report to other organizations about improper or unlawful user activities on SportChek.ca and this reporting may include disclosure of personal information related to those individuals conducting improper or unlawful activities.
SportChek.ca Uses Cookies
SportChek.ca uses cookies to better understand user behaviour on the Web site and continually enhance the user experience with SportChek.ca. Your Web browser temporarily stores a small piece of information called a cookie on your hard drive. SportChek.ca uses the cookie to recall information you gave us so you do not have to provide it when each time you visit SportChek.ca.
Links
SportChek.ca contains links to other sites. Please be aware that SportChek.ca is not responsible for the privacy practices of those other sites. Users of SportChek.ca should be aware when they leave SportChek.ca and should read the privacy policies of each visited web site which collects personally identifiable information. This Privacy and Security Policy applies only to SportChek.ca.
Updating Information
If you are a SportChek.ca member, you can access and update your personal profile and contact information at any time in the View My Account section of SportChek.ca. If you feel that we have not adequately dealt with your update of your personal profile and contact information or should you have any complaint regarding your personal information, you may register a privacy-related complaint by communicating with SportChek.ca's privacy officer by contacting privacy@forzani.com.
Your Consent
By using SportChek.ca, you are consenting to the collection and use of personal information by us, for the purposes set out in this policy.
Our Security Commitment
We are committed to protecting the security of your information. Your password, and personal information are always secure with us. When you send personal information, we use Secure Socket Layering (SSL) to encrypt your personal information. But if you would prefer to use the phone, just call 1-877-977-chek (1-877-977-2435), and one of our customer service associates will gladly register you as a SportChek.ca member from 11 a.m. to 7 p.m. Eastern Standard Time Monday to Friday. We are closed weekends and all statutory holidays. In fact, you may wish to browse through certain product offerings on the Web site while you wait and leave us an email to contact you with a response.
Unfortunately no data transmission over the Internet can be guaranteed to be 100 per cent secure. Accordingly, while we strive to protect your personal information, we cannot warrant the security of the information you transmit to us, and you do so at your own risk. Once SportChek.ca receives your transmission, we make commercially reasonable efforts to ensure its security on our systems.
Changes To This Privacy And Security Policy
All changes will be posted on SportChek.ca to inform visitors of our commitment to Privacy and Security.
Questions Or Comments
You may also direct any questions or comments regarding our Privacy and Security policy to a Customer Service Representative click here , call our toll-free line at 1-877-977-CHEK (2435) from 11 a.m. to 7 p.m. Eastern Standard Time Monday to Friday. We are closed weekends and all statutory holidays. We also direct you to review The Forzani Group Ltd. privacy policy at www.forzanigroup.com.